Giving the clients immediate answers to their inquiries is a good sign of excellent customer service. A Frequently Asked Questions (FAQs) section is a great way to respond to our customers most common concerns.

           These are Frequently Asked Questions and Concerns regarding water service connections, billings, metering and payment.

Water Service Connection Related Concerns

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Who can apply for a new water service connection?

The owner of the property where the service connection will be installed, or his/her authorized representative may file the application at the MSWD office,
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What are the requirements for the application of a new water service connection?

Bring 2×2 ID Picture, Xerox Copy of Valid ID, Tax Certificate (CTC) or Cedula, Filled-up application for service connection from.

Total Service Application Fee

  • Residential – ₱ 2,040.00, Government – ₱ 2,040.00, Commercial – ₱ 2,550.00,                                         Commercial B – ₱ 2,295.00, Commercial C- ₱ 2,167.50
  • Proceed to the Customer Service Assistance Desk.
  • Submit all the requirements.
  • Attend the orientation seminar (as scheduled) 10-15 minutes.
  • Pay the service connection fee to the cashiering section 3-10 minutes.
  • Present your Official Receipt to the Customer Service Assistant for the scheduling of the Installation of water meter 1-2 minutes.
  • Installation of water meter
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Can I request MSWD to temporarily disconnect my water service connection?

Yes. You may request to temporarily disconnect your water service connection, through letter-request or filled-out Disconnection Form and after full payment of any outstanding accounts.

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What should I do if I want to reopen or reconnect my disconnected service connection?

  • Filled Out Application for Reconnection
  • Payment of Reconnection Fee amounting to Php 150.00
  • Full Payment/ settlement of accounts
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How much is the reconnection fee?

  • Full payment/settlement of accounts
  • Reconnection Fee amounting to Php 150.00
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What will I do if I see leaks in my water meter or before my water meter?

  • To report leaks, please call or text 24/7 hotline numbers:
  • Cell phone numbers: Smart: 0928-6544041/ Globe: 0905-2286492
  • Our customer service representatives will be glad to be of service to you.

 

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How do I avail of a Senior Citizen discount?

  • Pursuant to the Expanded Senior Citizens’ Act of 2010, Senior Citizen customers consuming 30 cubic meters or less are entitled to a 5% discount in the basic charge. Please visit the MSWD office with the following requirements:
    • Duly accomplished application form
    • Photocopy of Senior Citizen Identification Card
  • Note: Senior Citizen discount can only be availed of if payment is made on or before the billing due date.
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