Giving the clients immediate answers to their inquiries is a good sign of excellent customer service. A Frequently Asked Questions (FAQs) section is a great way to respond to our customers most common concerns.
These are Frequently Asked Questions and Concerns regarding water service connections, billings, metering and payment.
Water Service Connection Related Concerns
Bring 2×2 ID Picture, Xerox Copy of Valid ID, Tax Certificate (CTC) or Cedula, Filled-up application for service connection from.
Total Service Application Fee
- Residential – ₱ 2,040.00, Government – ₱ 2,040.00, Commercial – ₱ 2,550.00, Commercial B – ₱ 2,295.00, Commercial C- ₱ 2,167.50
- Proceed to the Customer Service Assistance Desk.
- Submit all the requirements.
- Attend the orientation seminar (as scheduled) 10-15 minutes.
- Pay the service connection fee to the cashiering section 3-10 minutes.
- Present your Official Receipt to the Customer Service Assistant for the scheduling of the Installation of water meter 1-2 minutes.
- Installation of water meter
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